ES Brand Communications Manager at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: ES Brand Communications Manager

Location: Lagos

Job Description

• To provide professional marketing communications planning inputs to the creation and maintenance of the MTN Nigeria Enterprise Business Unit strategy and plan that will deliver shareholder value.
• To plan MTN Enterprise Business Unit marketing communications within the framework of an agreed strategy, meeting operational targets for revenues, profitability and customer satisfaction
• Extract value from what we already have by focusing on optimizing processes within the Unit/Department in line with the value creation philosophy. This includes individual contributions and recommendations to improve existing business project/initiative, capital/budget efficiency activities within the Unit, contracts review and negotiation in collaboration with the Procurement team, structural changes within the Unit etc.
• Drive Innovation by identifying and taking advantage of new business opportunities, e.g., by stimulating and encouraging new business opportunities, launch of products, product/process innovation, business model innovation etc.
• Maintain leadership in the ICT/Digital industry by influencing stakeholders within your immediate ecosystem for MTNN’s benefit. This includes participation in credible external think-tank sessions, involvement in inter-divisional focus Group sessions to improve business performance etc.
• Enhance/expand MTN’s role in the larger national macro environment by participating in CSR projects and/or NGO’s, involvement in recognized professional institutions, think-tank activities etc.
• Role model the vital behaviours needed to sustain organisational performance and drive people management activities by being the principal coach for your direct reports using the people management framework. Participate in employee engagement projects such as mentorship, facilitating programs, etc. In addition, support recruitment, on boarding and grievance management processes etc.
• Support the Shareholder return strategy by developing and implementing Enterprise Business Unit Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Take appropriate managerial action to ensure targets are met or exceeded when routinely monitored (sales, trend, and profitability analysis, profit margins, return on investment (ROI), market share and value).
• Set targets for marketing communications expenditure against revenues, based on industry best practice, and monitor marketing communications performance.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Drive an increase in MTNN’s Net Promoter Score.
• Interpret customer’s business needs and articulate/demonstrate how MTN’s ICT services can benefit the customer and address their needs.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Maintain effective working relationships with internal and external suppliers to enhance solutions and provide long-term and sustainable service and competitive advantage.
• Review market and internal conditions and develop marketing communications strategy for EBU’s solutions products and services which falls within the “master strategy” for MTN Nigeria.
• Develop marketing communications plans for profitability and revenue targets as agreed with the GM, Enterprise Marketing, organizing required resources, monitoring and periodically reporting progress of plans.
• Routinely track and monitor progress against targets and take appropriate managerial action to ensure targets are met or exceeded.
• Work with the EBU Product Development team to craft effective product launch communications for efinerprise solutions propositions, products and services, compatible with MTN Nigeria processes.
• Plan advertising campaigns, promotions and events and evaluate effectiveness of all communications campaigns against agreed targets and objectives.
• Ensure full compliance with telecommunications license provisions, sector regulations and competition laws.
• Report and monitor marketing campaigns and events, and ensure that they are within agreed budgets, and are supported with appropriate communications.
• Ensure full integration of quality management processes within all activities of Communications Planning and ensure full compliance with telecommunications license provisions, sector regulations and competition laws.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Job Condition:

• Normal MTNN working conditions
• May be required to work extended hours.

Qualifications
Education:

• A First Degree - Preferably in the social sciences or Marketing
• Fluent in English

Experience:

• Minimum 6 years’ experience which includes:
• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
• Experience working in a medium to large organization
• Experience in Project Management, marketing analysis

Training:

• Business Planning and Analysis
• Project Management
• Marketing communications Development

Minimum Qualification:

• BA, BEd, BSc or HND.

Application Closing Date
12th December, 2016.

Method of Application
Interested and qualified candidates should:
Click here to apply online