Graduate Call Agents (Outbound & Inbound) at Lorache Consulting

Posted on Mon 12th Sep, 2016 - hotnigerianjobs.com --- (0 comments)

Lorache Consulting - Our client, is currently seeking to employ suitably qualified candidate to fill the position below:

Job Title: Call Agent (Outbound & Inbound)

Location: Lagos
Reporting to: Supervisor (Call Center)

Job Roles

Handle customers complaint, request and queries via inbound calls.
Will be responsible for calling customers who are overdue on payments on their accounts.
Make calls to customers who have previously indicated a need for help with technical problems.
Prepare daily activities report and share with TL/ Supervisor and HOD.
Ensure relevant communication, data and record are updated and recorded accordingly.
Identify and escalate situation requiring urgent attention to appropriate department.
Build customer interest in product and services for all queries being attended to.
Ensure that calls are answered within defined threshold of 20seconds.

Function/Domain:

Customer Service/ Customer interaction group.

Requirements
Essential Attribute:

Computer Knowledge, Internet and Tech Savvy, Customer queries resolving skills, Sales Acumen, Customer focus, Excel Knowledge is a must, Languages (Hausa, Igbo, Yoruba and English)

Desired Attribute:

Relevant industry experience Preferred.

Qualification and Desired Experience:

Candidate should possess Graduate / Post Graduate qualification.
Must have 1-3 Years

Application Closing Date
15th September, 2016.

How to Apply
Interested and qualified candidates should send their Applications and CV's to: [email protected]

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